Most Popular Questions
- What is the company profile?
Please kindly check the video introduction of our factory.
- What professional backgrounds do your team members have?
More than 29 years experience of manufacturing on Equestrian Textile Products, Carlson has solutions for each possible existed problems.
- What types of products do you offer?
Our primarily product covers Mesh Horse Rug, Saddle Pad,Horse Boots,Fly Mask/Fly veil, Bandages, Girth and Headcollar.
- How do your product prices compare?
The most competitive price with unparalleled quality would be provided as a professional factory. Directly factory wholesale price for you.
- How can I place an order?
Please kindly contact us at sales@carlsonsaddlery.com for more communication.
- What payment methods are available?
T/T and L/C and other methods negotiable.
- How long does it take for goods to be shipped?
The delivery time for first batch is 45-60days after the pre-production sample approval, the repeat orders would be faster.
- What after-sales services do you provide?
Any problems would be, please feel free to contact at sales@carlsonsaddlery.com or urgently please contact at alex@carlsonsaddlery.com, the satisfactory answers will be provided timely.
- How do you handle product quality issues?
Any quality issues caused by Carlson, the replacement would be made for you.
- How can I apply for a sample product?
Re: For the sake of fairness, free samples will be provided for your checking the quality and workmanship for regualr products with the freight collected . Thank you very much for kind understanding.
- How do you handle customer complaints?
Customer Satisfaction is our consistent goal. Please do not hesitate to advise us for any customer complaints so that we are able to find a well-pleasing solution for you.
